Hotel Shift Manager
Job Description

Hotel Shift Manager Job Description

Hotel Shift Manager Job Overview

A hotel shift manager oversees day-to-day operations while also working alongside employees. Hotel shift managers schedule staff, assign tasks to employees and conduct other organizational and business administration activities as needed. They assist with creating company policies and company standards, making them vital to successful hotel operations and guest satisfaction. They need outstanding decision-making abilities and must possess excellent communication skills. Hotel shift managers typically work full-time in various hotel facilities, and they report to the general manager.

Hotel Shift Manager Job Template

Hotel Shift Manager Job Summary

We’re looking for someone motivated with outstanding communication and customer service skills to be our next hotel shift manager. Working alongside other hotel staff, you’ll be in charge of overseeing hotel operations during your shifts, which includes scheduling staff and distributing assignments to hotel employees. As the hotel shift manager, you’ll also be responsible for greeting and serving customers, dealing with client complaints, and compliance with all safety rules. If you bring excellent organizational and team management skills as well as hospitality experience, apply now!


Ashburn, VA

Hotel Shift Manager Responsibilities

  • Oversee, train, and schedule hotel staff in shifts to ensure compliance and boost productivity levels
  • Assign tasks to employees and ensure they are completed effectively and properly
  • Manage, direct, and ensure high guest satisfaction in the delivery of all services
  • Assist in resolving customer complaints in a timely, efficient, and courteous manner
  • Keep track of inventory and make sure every area is fully stocked by ordering supplies and coordinating product deliveries
  • Set performance goals and encourage team members to achieve these goals

Hotel Shift Manager Qualifications

  • A high school diploma or equivalent GED is required, with a bachelor's degree preferred
  • Previous hospitality experience with the ability to perform any job in the hotel
  • 2 or more years of previous management or supervisory experience
  • Possess excellent organizational skills, communication skills, and problem-solving skills
  • Proficient computer skills, including experience with Microsoft Office, strongly desired

Hotel Shift Manager Compensation

$50,209 (National Average)


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