A hotel front desk manager or front office manager acts as the face of the establishment and is responsible for ensuring exceptional guest services from the moment someone walks through the door. Excellent communication skills are required to hire, train, and supervise hotel front desk staff, interact with guests during check-in and throughout their stay. Additional tasks include mitigating hotel guest complaints, compiling occupancy reports and financial information. This is a supervisory role overseeing front desk operations, typically in a full-time capacity, and reports to the general manager.
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Hotel Front Desk Manager responsibilities
Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
Handle the front desk budget and order office supplies as needed
Compile occupancy reports and financial information for the general manager
Hotel Front Desk Manager qualifications
High school diploma or equivalent certification required
At least 2 years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry
Strong knowledge of general hotel industry practices and policies
Possess excellent management skills, communication skills, and multitasking skills
Proficient bookkeeping skills, including experience with Microsoft Word and Excel strongly desired
Hotel Front Desk Manager compensation
$14.75/hour (National Average)
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