Hotel Front Desk Manager
Job Description

Hotel Front Desk Manager Job Description

Hotel Front Desk Manager Job Overview

A hotel front desk manager or front office manager acts as the face of the establishment and is responsible for ensuring exceptional guest services from the moment someone walks through the door. Excellent communication skills are required to hire, train, and supervise hotel front desk staff, interact with guests during check-in and throughout their stay. Additional tasks include mitigating hotel guest complaints, compiling occupancy reports and financial information. This is a supervisory role overseeing front desk operations, typically in a full-time capacity, and reports to the general manager.

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Hotel Front Desk Manager Job Template

Hotel Front Desk Manager Job Summary

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Location

Ashburn, VA

Hotel Front Desk Manager Responsibilities

  • Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
  • Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
  • Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
  • Handle the front desk budget and order office supplies as needed
  • Compile occupancy reports and financial information for the general manager

Hotel Front Desk Manager Qualifications

  • High school diploma or equivalent certification required
  • At least 2 years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry
  • Strong knowledge of general hotel industry practices and policies
  • Possess excellent management skills, communication skills, and multitasking skills
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel strongly desired

Hotel Front Desk Manager Compensation

$14.75/hour (National Average)

High Quality

This template attracts 30% more quality candidates at 1/10 of the average cost per hire.

DISC Optimized

This template has been written for the ideal hotel front desk manager's personality type.

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