A hotel front desk manager or front office manager acts as the face of the establishment and is responsible for ensuring exceptional guest services from the moment someone walks through the door. Excellent communication skills are required to hire, train, and supervise hotel front desk staff, interact with guests during check-in and throughout their stay. Additional tasks include mitigating hotel guest complaints, compiling occupancy reports and financial information. This is a supervisory role overseeing front desk operations, typically in a full-time capacity, and reports to the general manager.
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Location
Ashburn, VA$14.75/hour (National Average)
Industry tested
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