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Houseperson
Job Description
Houseperson Job Overview
A houseperson provides housekeeping and maintenance support for a hotel. They ensure that premises are kept clean and neat including lobbies, hallways, and common areas. The houseperson ensures that auditoriums and meeting rooms are well equipped, tidy, and ready for use by guests. They also help the housekeeping team with cleaning and stocking rooms, changing bedding, and delivering amenities. This position requires excellent customer service abilities as they must respond to guest requests and concerns, as well as coordinate with other personnel for guest assistance. This position requires a strong emphasis on putting the guest first, and excellent customer service skills are essential.
Houseperson Job Template
Houseperson Job Summary
We’re looking for a houseperson with excellent people skills who is motivated and attentive to provide our guests with a memorable experience at our hotel. We need a multi-talented individual who can perform a variety of tasks. Responsibilities include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and completing any special projects as directed by housekeeping managers. Our ideal candidate has one or more years of previous experience in a houseperson or housekeeping role, and a strong commitment to excellent customer service. If this sounds like an exciting opportunity, please apply now!
Location
Ashburn, VA
Houseperson Responsibilities
- Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces
- Deliver requested amenities such as rollaway beds, cribs, blankets, etc. to guest rooms
- Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management
- Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests
- Restock linen supply on each floor by transporting clean linen to the housekeeping storage facilities
Houseperson Qualifications
- High school diploma, GED, or equivalent
- At least 1 year of experience as a houseperson or housekeeper preferred
- Proven customer service experience with a strong guest-focused mentality
- Strong knowledge of cleaning techniques and products
- Hard worker with strong time management, organizational, and communication skills
Houseperson Compensation
$13.00/hr (National Average)
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