Rooms Division Manager

Rooms Division Manager job summary

We’re looking for a customer-focused rooms division manager to oversee the hotel’s daily operations for the front office and housekeeping divisions. You must be an exceptional leader and have experience managing staff, solving problems for clients, and making sure that our customers have a 5-star experience. Our ideal applicant is passionate about delivering top-notch customer service while ensuring compliance with hotel expenses and quality requirements so we remain profitable. We need a supervisor with at least three years of experience, preferably in the front desk or housekeeping department of a hotel. If this seems like an exciting new opportunity to you, apply right away!

Rooms Division Manager responsibilities

• Oversee the daily operations and staff of housekeeping and front office departments
• Provide training to new employees on hotel policies and procedures
• Develop long-term strategic plans for their division to meet company goals and maintain profitability
• Deliver outstanding customer service throughout the whole client experience and motivate other staff members to do the same
• Monitor staff performance utilizing indicators like quality of work, productivity, customer satisfaction, and absenteeism
• Supervise guest services staff in order to ensure that all clients receive prompt attention to their needs

Rooms Division Manager qualifications

• A High school diploma or GED is required
• Previous experience in hospitality or guest services is required
• 3+ years of supervisory experience in hospitality management as a front desk supervisor, housekeeping manager, or other similar position
• Proven customer service experience as a manager; strong guest-focused mentality
• Have superb communication skills, organizational skills, and problem-solving skills
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service

Rooms Division Manager compensation

$58,595 (National Average)