Rooms Division Manager
Job Description

Rooms Division Manager Job Description

Rooms Division Manager Job Overview

Rooms division managers are in charge of overseeing the duties of housekeepers and front office staff in a hotel. Their responsibilities include maintaining quality standards, assigning tasks, reviewing and auditing expenses, and creating an operational strategy to maintain profitability. They also receive VIP guests, respond to guest complaints, and work closely with the general managers. The ideal candidate should be able to lead, work well with others, manage their time well, pay attention to details, put the customer first, and communicate well. This position requires previous supervisory experience, preferably in a hospitality role.

Rooms Division Manager Job Template

Rooms Division Manager Job Summary

We’re looking for a customer-focused rooms division manager to oversee the hotel’s daily operations for the front office and housekeeping divisions. You must be an exceptional leader and have experience managing staff, solving problems for clients, and making sure that our customers have a 5-star experience. Our ideal applicant is passionate about delivering top-notch customer service while ensuring compliance with hotel expenses and quality requirements so we remain profitable. We need a supervisor with at least three years of experience, preferably in the front desk or housekeeping department of a hotel. If this seems like an exciting new opportunity to you, apply right away!

Location

Ashburn, VA

Rooms Division Manager Responsibilities

  • Oversee the daily operations and staff of housekeeping and front office departments
  • Provide training to new employees on hotel policies and procedures
  • Develop long-term strategic plans for their division to meet company goals and maintain profitability
  • Deliver outstanding customer service throughout the whole client experience and motivate other staff members to do the same
  • Monitor staff performance utilizing indicators like quality of work, productivity, customer satisfaction, and absenteeism
  • Supervise guest services staff in order to ensure that all clients receive prompt attention to their needs

Rooms Division Manager Qualifications

  • A High school diploma or GED is required
  • Previous experience in hospitality or guest services is required
  • 3+ years of supervisory experience in hospitality management as a front desk supervisor, housekeeping manager, or other similar position
  • Proven customer service experience as a manager; strong guest-focused mentality
  • Have superb communication skills, organizational skills, and problem-solving skills
  • Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service

Rooms Division Manager Compensation

$58,595 (National Average)

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High Quality

This template attracts 30% more quality candidates at 1/10 of the average cost per hire.

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DISC Optimized

This template has been written for the ideal rooms division manager's personality type.

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