Job description

Hotel General Manager

Hotel General Manager job overview

The general manager is in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development. This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower staff to give superior customer service to hotel guests, associates, and visitors. They act as brand ambassadors, providing leadership and strategic direction to all departments of the hotel.

Other related jobs

Director of Hotel Operations
Hotel Shift Manager

Hotel General Manager job template

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Hotel General Manager job summary

We have an exciting opportunity for someone looking to lead our team and provide the best service for our guests as the next general manager of our busy hotel. Do you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business? Our ideal candidate brings a high standard of service quality along with at least 5 or more years of hospitality experience, preferably in a hotel management role. As the general manager, you will oversee HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. If this describes you, apply today!

Location

Ashburn, VA

Hotel General Manager responsibilities

Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success
Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep

Hotel General Manager qualifications

High school diploma or equivalent GED; degree in hospitality or related field of study preferred
Must have at least 5 or more years of experience in the hospitality field
Previous experience as a hotel manager, assistant manager, or hotel department manager required
Demonstrate excellent organizational skills, communication skills, and problem-solving skills
Proven customer service experience as a manager; strong guest-focused mentality