Job description

Director of Hotel Operations

Director of Hotel Operations job overview

The director of hotel operations is in charge of monitoring and directing each department inside the hotel to meet revenue, profit, and customer satisfaction targets. They keep track of overhead expenses, incident reports, department requests, purchase reports, and accounts payable and receivable to meet financial goals. Requires excellent communication skills and the ability to put guest satisfaction first. This executive-level hotel management role typically works full-time in a full-service hotel facility and reports to the general manager.

Other related jobs

Hotel Front Desk Manager
Housekeeping Manager

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Director of Hotel Operations job summary

We are searching for an experienced director of hotel operations to organize and manage our hotel’s day-to-day operations and oversee guest services. You will manage the company’s procedures and guide its employees to ensure it is well-coordinated and productive. You will collaborate with the front office, food and beverage, and other department heads to ensure that operations are running smoothly and all budget goals are met. Our ideal candidate has previous experience managing a team, preferably in hospitality or hotel management. If this sounds like you, please apply today!

Location

Ashburn, VA

Director of Hotel Operations responsibilities

Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
Collaborate with front office, food and beverage, and other department heads to ensure that operations are running smoothly
Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
Conduct revenue management audits for all department budgets, including purchase journals, expenditures, capital requests, labor, and present reports to general manager
Incorporate guest satisfaction into staff meetings, with a focus on coming up with new methods to enhance performance over time
Coordinate with human resources to interview, hire, and train hotel operations staff to ensure that all departments run well

Director of Hotel Operations qualifications

Bachelor’s degree or equivalent experience in a related field
5+ years of experience in the hospitality field, preferably in a full-service hotel
Proven track record of managing a team in a hospitality or hotel management role
Excellent leadership skills, analytical skills, and communication skills
Proficient computer skills and knowledge of Microsoft Office