Job description

Hotel Front Desk Agent

Hotel Front Desk Agent job template

Post This Job
Hotel Front Desk Agent job summary

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Location

Ashburn, VA
Hotel Front Desk Agent responsibilities
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Mitigate customer complaints as needed
Hotel Front Desk Agent qualifications
  • High school diploma, GED or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Comfortable taking telephone calls and mitigating stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
Hotel Front Desk Agent compensation

$13.59/hour (National Average)

2343

have hired successfully with this template on Wizehire.

30%

more quality candidates at 1/10 of the average cost per hire.

Two ways to access this template:

Unlock this job

See the full template and learn how to use it.

  • Access this template
  • Best practices in your inbox

Sign up for Wizehire

Get started and post this job today.

  • Unlimited access to all templates
  • Distribution to 100+ job boards
  • Evaluation tools to assess candidates
Get Started

You unlocked a free job template

You're in! You now have unlimited access to our Hotel Front Desk Agent job description.

View Template

Start hiring with Wizehire

Get access to all job templates and expert support from our Wizehire Coaches.

Get Started

Ready to create your own job posting?

Post This Job

Other related job templates

Valet Attendant
Rooms Division Manager
Regional Revenue Manager
Night Auditor
Maintenance Engineer
Laundry Attendant
Houseperson
Housekeeping Manager
Housekeeper
Hotel Shift Manager
Hotel Sales Manager
Hotel Sales Coordinator
Hotel General Manager
Hotel Front Desk Manager
Guest Services Manager
Director of Sales and Marketing
Director of Sales
Director of Hotel Operations
Concierge
Catering Event Coordinator
Breakfast Attendant
Bell Attendant
Banquet Server
Prep Cook
Host/Hostess
Food and Beverage Manager
Banquet Manager
Assistant General Manager
Area Sales Manager
Accounting Manager
Valet Attendant
Rooms Division Manager
Regional Revenue Manager
Night Auditor
Maintenance Engineer
Laundry Attendant
Houseperson
Housekeeping Manager
Housekeeper
Hotel Shift Manager
Hotel Sales Manager
Hotel Sales Coordinator
Hotel General Manager
Hotel Front Desk Manager
Guest Services Manager
Director of Sales and Marketing
Director of Sales
Director of Hotel Operations
Concierge
Catering Event Coordinator
Breakfast Attendant
Bell Attendant
Banquet Server
Prep Cook
Host/Hostess
Food and Beverage Manager
Banquet Manager
Assistant General Manager
Area Sales Manager
Accounting Manager

Ready to create your own job posting?