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Job description

Concierge

Concierge job overview

A concierge provides a variety of services to ensure that the guests have all they need throughout their stay at the hotel to make it as enjoyable as possible. This guest services position includes checking in guests, making restaurant reservations, recommending local attractions or restaurants, and arranging transportation and any other concierge services as needed. Hotel concierges frequently work non-traditional shifts both full-time and part-time, and may be required to work evenings or weekends to provide the best guest experience.

Concierge job template

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Concierge job summary

We’re searching for a motivated individual eager to give excellent customer service to our hotel guests and ensure they have all they need during their stay. As the first person to greet customers, you will check guests in, make reservations, recommend local activities or restaurants, and arrange transportation. Our ideal candidate is outgoing and confident, enjoys working with people, and pays close attention to the details. Apply now if you’re looking for a rewarding career in the hospitality industry!

Location

Ashburn, VA
Concierge responsibilities
  • Welcome all guests and confirm bookings upon their arrival
  • Act as a point of contact for guests who require help or information, and attend to their wants and needs
  • Arrange activities, excursions, and transportation for hotel guests per their request
  • Provide the best local recommendations, gather in-depth knowledge about the premises as well as surrounding venues and businesses
  • Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
  • Answer any issues or complaints made by guests and come up with solutions quickly
Concierge qualifications
  • High school diploma, GED, or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Knowledge of the local area to make recommendations for a variety of services
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Comfortable taking telephone calls and mitigating stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
Concierge compensation

$14.54/hr (National Average)

Industry tested

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High quality

This template attracts 30% more quality candidates at 1/10 of the average cost per hire.

DISC+ optimized

This template has been written for the ideal concierge's personality type.

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