Employers

Terms of Services

This Customer Services Agreement (which includes all Order Forms submitted and all Exhibits attached hereto), available at www.wizehire.com/terms and as amended from time to time and effective on the date posted on our Website (“Agreement”), is made by and between Wizehire, Inc. (“Wizehire”, “we”, “us”, or “our”) and the customer (“Customer”) identified in the order form (“Order Form”), and is effective as of the date submitted (“Effective Date”). The individual who has submitted an Order Form to Wizehire represents that the individual (i) is at least 18 years of age, (ii) has read and understood the terms and conditions of this Agreement, (iii) has full legal authority to bind Customer to this Agreement, and (iii) agrees, on behalf of Customer, that Agreement forms a binding agreement between Customer and Wizehire (together referred to as the “Parties”, and each, a “Party”).

IMPORTANT: THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION REQUIRING ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION, AND ALSO CONTAINS A CLASS ACTION WAIVER. PLEASE CAREFULLY REVIEW SECTIONS 20-22 OF THIS AGREEMENT FOR MORE INFORMATION. 

  • DEFINITIONS
  • SERVICES AND SUPPORT
  • ACCOUNT REGISTRATION AND SECURITY
  • TERM
  • PRICING; PAYMENT TERMS
  • REFERRALS
  • RESTRICTIONS AND RESPONSIBILITIES
  • SUSPENSION OF SERVICE
  • USE OF CUSTOMER DATA
  • USER FEEDBACK; THIRD-PARTY SOCIAL MEDIA POSTINGS
  • USER CONTENT
  • CONFIDENTIALITY
  • INTELLECTUAL PROPERTY
  • TERMINATION
  • WARRANTY AND DISCLAIMER
  • LIMITATION OF LIABILITY
  • INDEMNIFICATION
  • FORCE MAJEURE EVENTS
  • COMPLIANCE WITH LAWS
  • DISPUTE RESOLUTION
  • CLASS ACTION WAIVER
  • WAIVER OF JURY TRIAL.
  • NOTICES
  • MISCELLANEOUS
EXHIBIT A

Service Level Policy

This Service Level Policy (“SLP”) forms part of the Agreement. While Wizehire will not modify this SLP arbitrarily, Wizehire may do so from time-to-time, but will not materially diminish the overall support commitments or modify the performance credits. The notification will set out the effective date of the revised SLP. The remedies set forth in this SLP are Customer’s sole and exclusive remedy for issues covered by the SLP.

  • Availability of the Services. Wizehire will use commercially reasonable efforts to maintain availability of the Wizehire Platform for Customer’s and its Authorized User’s use 24x7, except during the following, during which the Wizehire Platform may be partially or totally unavailable:
  • Availability Goal: Wizehire shall use commercially reasonable efforts to ensure that the Services shall be available 99% of the time, measured on an average monthly basis, excluding holidays, weekends, scheduled and unscheduled maintenance, and Force Majeure Events. If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond Wizehire’s reasonable control will also be excluded from any such calculation.
  • Performance Credits: Customer’s sole and exclusive remedy, and Wizehire's entire liability, in connection with Service availability shall be that for each period of downtime lasting longer than two hours, Wizehire will credit Customer 5% of Service fees for each period of 30 or more consecutive minutes of downtime; provided that no more than one such credit will accrue per day. Downtime shall begin to accrue as soon as Customer (with notice to Wizehire) recognizes that downtime is taking place, and continues until the availability of the Services is restored. In order to receive downtime credit, Customer must notify Wizehire in writing within 24 hours from the time of downtime, and failure to provide such notice will forfeit the right to receive downtime credit. Such credits may not be redeemed for cash and shall not be cumulative beyond a total of credits for one week of Service Fees in any one calendar month in any event. Wizehire will only apply a credit to the month in which the incident occurred. Wizehire’s blocking of data communications or other Service in accordance with its policies shall not be deemed to be a failure of Wizehire to provide adequate service levels under this Service Level Policy.
  • Support: Wizehire will provide support to Customer via telephone, live chat, and electronic mail on weekdays during the hours of 7:00 a.m. through 7:00 p.m. Eastern Time, with the exclusion of federal and Wizehire company holidays (“Support Hours”). Customer may initiate a helpdesk ticket during Support Hours by calling 877-292-4568 or any time by emailing team@wizehire.com Wizehire will use commercially reasonable efforts to respond to all helpdesk tickets within one (1) business day.