Guest Services Manager

Guest Services Manager job summary

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!

Guest Services Manager responsibilities

• Maintain a high level of guest satisfaction by overseeing the whole front office activities
• Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
• Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
• Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
• Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term

Guest Services Manager qualifications

• High school diploma or equivalent certification required (GED)
• 3 years of previous experience working in the hospitality industry
• 2+ years managing a team in a hospitality role or equivalent customer service role
• Proven customer service experience with a strong guest-focused mentality
• Possess excellent management skills, communication skills, and multitasking skills

Guest Services Manager compensation

$53,903 (National Average)