Talk to Us: (877) 225-8978
Job description

Guest Services Manager

Guest Services Manager job template

Post This Job
Guest Services Manager job summary

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!

Location

Ashburn, VA
Guest Services Manager responsibilities
  • Maintain a high level of guest satisfaction by overseeing the whole front office activities
  • Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
  • Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
  • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
  • Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term
Guest Services Manager qualifications
  • High school diploma or equivalent certification required (GED)
  • 3 years of previous experience working in the hospitality industry
  • 2+ years managing a team in a hospitality role or equivalent customer service role
  • Proven customer service experience with a strong guest-focused mentality
  • Possess excellent management skills, communication skills, and multitasking skills
Guest Services Manager compensation

$53,903 (National Average)

534

have hired successfully with this template on Wizehire.

30%

more quality candidates at 1/10 of the average cost per hire.

Two ways to access this template:

Unlock this job

See the full template and learn how to use it.

  • Access this template
  • Best practices in your inbox

Sign up for Wizehire

Get started and post this job today.

  • Unlimited access to all templates
  • Distribution to 100+ job boards
  • Evaluation tools to assess candidates
Get Started

You unlocked a free job template

You're in! You now have unlimited access to our Guest Services Manager job description.

View Template

Start hiring with Wizehire

Get access to all job templates and expert support from our Wizehire Coaches.

Get Started

Ready to create your own job posting?

Post This Job

Other related job templates

Hotel Front Desk Manager
Catering Event Coordinator
Hotel Front Desk Agent
Hotel Front Desk Manager
Hotel Front Desk Agent
Catering Event Coordinator

Ready to create your own job posting?