A guest services manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction. Guest services managers assess employee performance, create strategies and services to enhance productivity and increase revenue and profitability. They also handle guest complaints, providing service replacements or refunds as needed. They are in charge of the safety and security of hotel amenities such as the pool, spa, gym, and valet services, as well as the inventory of required supplies. A guest services manager must be an excellent communicator and leader to successfully manage staff and operational responsibilities.
Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!
Location
Ashburn, VA$53,903 (National Average)
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