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Job description

Guest Services Manager

Guest Services Manager job template

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Guest Services Manager job summary

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!


Ashburn, VA
Guest Services Manager responsibilities
  • Maintain a high level of guest satisfaction by overseeing the whole front office activities
  • Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
  • Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
  • Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
  • Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term
Guest Services Manager qualifications
  • High school diploma or equivalent certification required (GED)
  • 3 years of previous experience working in the hospitality industry
  • 2+ years managing a team in a hospitality role or equivalent customer service role
  • Proven customer service experience with a strong guest-focused mentality
  • Possess excellent management skills, communication skills, and multitasking skills
Guest Services Manager compensation

$53,903 (National Average)


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