An IT support specialist provides technical assistance for businesses. They are responsible for the installation and maintenance of technical systems and for troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security and management. They also make recommendations to improve inefficient, compromised, and outdated digital systems and protocols. IT support specialists work full-time or part-time in an office environment.
We’re looking for an experienced IT support specialist to provide our team with top-notch assistance! You’ll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!
IT Support Specialist responsibilities
Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
Ensure our computers are backed up so all files are saved in case the system crashes
Run security checks on all of our systems to ensure we are protected from cybersecurity threats
IT Support Specialist qualifications
High school diploma required, associate's degree in computer science or information technology preferred
At least two years experience in a professional IT work environment
Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
Able to create databases and utilize Excel spreadsheets at an advanced level
Advanced proficiency in Microsoft Office
Strong communication skills, organizational skills, and time management skills
Excellent customer service skills and desire to help the company succeed
IT Support Specialist compensation
$54,447 (National Average)
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