IT Support Specialist
Job Description

IT Support Specialist Job Description

IT Support Specialist Job Overview

An IT support specialist provides technical assistance for businesses. They are responsible for the installation and maintenance of technical systems and for troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security and management. They also make recommendations to improve inefficient, compromised, and outdated digital systems and protocols. IT support specialists work full-time or part-time in an office environment.

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IT Support Specialist Job Template

IT Support Specialist Job Summary

We’re looking for an experienced IT support specialist to provide our team with top-notch assistance! You’ll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing a high-quality support. If this sounds like an exciting opportunity, reach out to us today!

Location

Ashburn, VA

IT Support Specialist Responsibilities

  • Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
  • Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
  • Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
  • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
  • Ensure our computers are backed up so all files are saved in case the system crashes
  • Run security checks on all of our systems to ensure we are protected from cybersecurity threats

IT Support Specialist Qualifications

  • High school diploma required, associate's degree in computer science or information technology preferred
  • At least two years experience in a professional IT work environment
  • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
  • General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
  • Able to create databases and utilize Excel spreadsheets at an advanced level
  • Advanced proficiency in Microsoft Office
  • Strong communication skills, organizational skills, and time management skills
  • Excellent customer service skills and desire to help the company succeed

IT Support Specialist Compensation

$54,447 (National Average)

High Quality

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DISC Optimized

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