Job description

Customer Service Representative

Customer Service Representative job template

Post This Job
Customer Service Representative job summary

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Location

Ashburn, VA
Customer Service Representative responsibilities
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Maintain customer accounts and update with new account information as needed
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Identify common customer issues and bring them to the attention of the team
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Customer Service Representative qualifications
  • High school diploma, G.E.D. or equivalent
  • Experience working in a customer-oriented atmosphere
  • Excellent active listening, interpersonal, and communication skills
Customer Service Representative compensation

$13.10/hour (National Average)

2051

have hired successfully with this template on Wizehire.

30%

more quality candidates at 1/10 of the average cost per hire.

Two ways to access this template:

Unlock this job

See the full template and learn how to use it.

  • Access this template
  • Best practices in your inbox

Sign up for Wizehire

Get started and post this job today.

  • Unlimited access to all templates
  • Distribution to 100+ job boards
  • Evaluation tools to assess candidates
Get Started

You unlocked a free job template

You're in! You now have unlimited access to our Customer Service Representative job description.

View Template

Start hiring with Wizehire

Get access to all job templates and expert support from our Wizehire Coaches.

Get Started

Ready to create your own job posting?

Post This Job

Other related job templates

Hair Stylist
Virtual Assistant
Social Media Coordinator
Sales Manager
Receptionist
Personal Assistant
Outside Sales Representative
IT Support Specialist
Inside Sales Representative
Executive Assistant
Delivery Driver
Marketing Coordinator
Sales Development Representative
Office Manager
Human Resources Manager
CDL Delivery Driver
Business Development Representative
Administrative Assistant
Hair Stylist
Virtual Assistant
Social Media Coordinator
Sales Manager
Receptionist
Personal Assistant
Outside Sales Representative
IT Support Specialist
Inside Sales Representative
Executive Assistant
Delivery Driver
Marketing Coordinator
Sales Development Representative
Office Manager
Human Resources Manager
CDL Delivery Driver
Business Development Representative
Administrative Assistant

Resources for Customer Service Representative

Ready to create your own job posting?