Talk to Us: (877) 225-8978
Job description

Customer Service Representative

Customer Service Representative job overview

A customer service representative interfaces with customers on behalf of a company. They provide overall customer support, respond to incoming calls, answer questions, process orders, and mitigate service problems to achieve customer satisfaction. A customer service representative may work in a call center or an office.

Customer Service Representative job template

Post This Job
Customer Service Representative job summary

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Location

Ashburn, VA
Customer Service Representative responsibilities
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Maintain customer accounts and update with new account information as needed
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Identify common customer issues and bring them to the attention of the team
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Customer Service Representative qualifications
  • High school diploma, G.E.D. or equivalent
  • Experience working in a customer-oriented atmosphere
  • Excellent active listening, interpersonal, and communication skills
Customer Service Representative compensation

$13.10/hour (National Average)

Industry tested

2671 have hired successfully with this template on WizeHire.

High quality

This template attracts 30% more quality candidates at 1/10 of the average cost per hire.

DISC+ optimized

This template has been written for the ideal customer service representative's personality type.

Other Resources for Customer Service Representative

Product & Innovation
3 Approaches to Recruit Top Talent

These 3 candidate assessment approaches help you to classify talent and demonstrate a method for finding top candidates to fill…

Talent Acquisition
How to Screen Job Candidates and Find the Right Hire

Learn to find the right hire by filtering your candidates through hiring stages that determine if candidates are a good…

Ready to create your own job posting?