Customer Service Representative Job Description

Customer Service Representative Job Description

Customer Service Representative Job Overview

A customer service representative interfaces with customers on behalf of a company. They provide overall customer support, respond to incoming calls, answer questions, process orders, and mitigate service problems to achieve customer satisfaction. A customer service representative may work in a call center or an office.

Customer Service Representative Job Template

Customer Service Representative Job Summary

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Location

Ashburn, VA

Customer Service Representative Responsibilities

  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Maintain customer accounts and update with new account information as needed
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Identify common customer issues and bring them to the attention of the team
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

Customer Service Representative Qualifications

  • High school diploma, G.E.D. or equivalent
  • Experience working in a customer-oriented atmosphere
  • Excellent active listening, interpersonal, and communication skills

Customer Service Representative Compensation

$13.10/hour (National Average)

Industry Tested

231 managers have hired successfully with this template on WizeHire.

High Quality

This template attracts 30% more quality candidates at 1/10 of the average cost per hire.

DISC Optimized

This template has been written for the ideal customer service representative's personality type.

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