A customer service representative interfaces with customers on behalf of a company. They provide overall customer support, respond to incoming calls, answer questions, process orders, and mitigate service problems to achieve customer satisfaction. A customer service representative may work in a call center or an office.
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Customer Service Representative responsibilities
Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Create records of customer interactions and follow up to ensure all questions have been answered
Maintain customer accounts and update with new account information as needed
Work closely with the sales lead to stay up-to-date on service and product knowledge
Identify common customer issues and bring them to the attention of the team
Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Customer Service Representative qualifications
High school diploma, G.E.D. or equivalent
Experience working in a customer-oriented atmosphere
Excellent active listening, interpersonal, and communication skills
Customer Service Representative compensation
$13.10/hour (National Average)
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