Customer Service Representative

Customer Service Representative job summary

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Customer Service Representative responsibilities

• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Create records of customer interactions and follow up to ensure all questions have been answered
• Maintain customer accounts and update with new account information as needed
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Identify common customer issues and bring them to the attention of the team
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

Customer Service Representative qualifications

• High school diploma, G.E.D. or equivalent
• Experience working in a customer-oriented atmosphere
• Excellent active listening, interpersonal, and communication skills

Customer Service Representative compensation

$13.10/hour (National Average)