Customer Service Representative

Hair Stylists specialize in crafting and tailoring hairstyles to individual clients desires. They possess a deep knowledge of various hair tools, products, and techniques, from cutting to coloring. Reading and understanding style trends and client requests is crucial, as is the ability to stand for extended periods and handle hair equipment safely. A professional demeanor, flexibility to work varied hours, including weekends, and the ability to collaborate with a team are essential. The state in which they operate requires hair stylists to have a license.

A virtual assistant is a remote professional that provides administrative support to small business owners, executives, and entrepreneurs. Responsibilities may vary, but most focus on email and calendar management, phone communications, travel arrangements, and social media management. They may also coordinate personal assistant tasks such as dry cleaning pick up. Virtual assistants work remotely from their home office location, and work part-time, full-time, or hourly by contract, depending on the client’s needs.

A social media coordinator supports the digital marketing team to build a company's brand awareness and online presence through social media marketing strategies. They work closely with the marketing manager or social media manager to develop social media campaigns, create social media content, monitor and maintain social media platforms, work with online influencers, and regularly report on analytics to achieve company goals.

A sales manager guides and leads a sales team at an organization. They manage their sales team, assign sales territories, develop sales strategies and sales objectives, and set sales quotas and sales targets to achieve sales goals. The sales manager is also responsible for evaluating the performance of the sales staff and overseeing lead generation programs to ensure the best return on investment.

A receptionist is usually the first point of contact at an organization. They greet visitors, clients, and employees, screen telephone calls, answer emails, schedule appointments, handle deliveries, make travel arrangements, and perform other necessary duties to ensure the business runs smoothly. They may also assist with administrative tasks such as data entry or paperwork.

A personal assistant supports an individual with both professional and personal tasks. Responsibilities vary but can include running errands, picking up deliveries, making travel arrangements, scheduling meetings, and organizing office filing systems. They may also be required to act as the first point of contact for their employer. Personal assistants may work in an office, frequently travel, or work from home.

An outside sales representative is a public-facing brand ambassador that conducts sales transactions in the field to target buyers in their territories. Their job is to stay on top of market conditions and consumer and competitor trends, provide information on new and existing products, and conduct in-person product or service demonstrations to educate prospects, generate leads and achieve sales goals. An outside sales representative is generally given an assigned territory and may work from an office location or a home office when not on appointments in the field.

An IT support specialist provides technical assistance for businesses. They are responsible for the installation and maintenance of technical systems and for troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security and management. They also make recommendations to improve inefficient, compromised, and outdated digital systems and protocols. IT support specialists work full-time or part-time in an office environment.

An inside sales representative converts pre-qualified sales leads and generates new business with pre-existing customers. They use upselling tactics to secure the best possible deal and follow up with clients to ensure an excellent customer service experience. Inside sales representatives typically work with the sales team in an office.

An executive assistant provides key administrative support to high-level executives at an organization. They are responsible for business-related tasks such as making travel arrangements, managing itineraries, scheduling meetings, organizing filing systems, answering phone calls, taking messages, preparing expense reports, and other clerical duties.

A delivery driver is responsible for driving a delivery vehicle, picking up new products, following predesignated delivery routes, and dropping those products off at the appropriate location in a safe and timely manner. A delivery driver may also load and unload products, interact with customers, collect payments, and write delivery reports.

A marketing coordinator supports the marketing team to increase brand awareness through traditional and digital marketing strategies. They work closely with the marketing manager or marketing director to identify market trends through market research, create engaging marketing campaigns using content management systems, and assist with the development of marketing plans and advertising strategies to achieve organizational goals.

Sales development representatives qualify leads early in the sales funnel. Sales development reps must research and qualify leads before passing them on to the sales team. They develop sales strategies to attract customers via social media campaigns and telemarketing. They must have good customer relationships in order to find out what a prospect needs and if they are likely to be interested. This role drives sales by demonstrating the value of a product. They also collaborate with sales management to ensure that company objectives are met. Prior experience in customer service or sales is strongly preferred.

An office manager is in charge of supervising office or administrative staff and ensures office operations are running smoothly. They oversee day-to-day operations, manage office budgets, keep stock of supplies, organize filing systems, and enforce office policies. In a small business, they may also schedule meetings and onboard new employees.

A human resources manager leads the HR department in matters related to employee relations. The person in this role is responsible for establishing and enforcing the processes and procedures for recruiting, onboarding, benefits programs, training programs, performance management, and disciplinary procedures. They also play a key role in strategic planning, business administration, and regulatory compliance.

A CDL delivery driver is responsible for driving a delivery truck, picking up new products, following predetermined delivery routes, and delivering those products in a safe and timely manner to the proper place. In addition to loading and unloading merchandise, a CDL delivery driver may engage with customers, collect payments, and prepare delivery reports. A commercial driver's license is required for the CDL delivery driver position. The commercial driver's license allows a person to operate commercial motor vehicles (CMV's) such as tractor-trailers, semi-trucks, dump trucks, large cargo trucks, and passenger buses.

A business development representative (BDR) generates new sales opportunities and adds qualified leads to the sales funnel. This kind of outbound sales representative is responsible for prospecting, following up, and passing on qualified leads to other sales agents who will convert them into new customers. Business development representatives report to a sales manager and typically work in an office environment.

An administrative assistant provides administrative support to the office and serves as a liaison between employees and customers. Responsibilities include answering phone calls and emails, creating new office protocols that increase productivity, scheduling appointments and events, ordering supplies when needed, and assisting with marketing. An administrative assistant typically works at the front desk in an office.