Job Description

Dispatcher Job Description

Dispatcher Job Overview

Dispatchers specialize in organizing and prioritizing service calls for service technicians and customers. They are the main point of contact for scheduling and problem-solving both emergency and non-emergency situations, and maintaining excellent communication with customers and field units. Related duties include data entry, preparing work orders, scheduling services, reviewing and recording customer requests, and communicating with clients and technicians. Dispatchers have excellent multitasking and communication skills, basic computer skills, and work full-time in an office.

Dispatcher Job Template

Dispatcher Job Summary

If you’re a problem-solving, multitasking expert with excellent communication skills, you could be perfect for our dispatcher position. Our growing company is looking for the right candidate to be the main point of contact for customers, field units, and management. Strong interpersonal skills are a must in this dynamic role. You are familiar with dispatch systems, data entry, and creating work schedules. If this sounds like the perfect fit for you, apply now!


Ashburn, VA

Dispatcher Responsibilities

  • Schedule service calls for customers and field teams
  • Communicate with customers and field teams about service details and special requests
  • Prepare documents for dispatch
  • Monitor service calls and arrival times
  • Record customer complaints and service tech notes
  • Plan and adjust service calls when necessary

Dispatcher Qualifications

  • High school diploma or GED required; bachelor’s or associate degree is preferred
  • 1+ years of experience as a service dispatcher is preferred, but not required
  • Experience working in a customer-oriented atmosphere
  • Experience working with people under stressful and dynamic conditions
  • Exceptional communication, customer service, organizational, and interpersonal skills

Dispatcher Compensation

$20.82/hr (National Average)


High Quality

This template attracts 30% more quality candidates at 1/10 of the average cost per hire.


DISC Optimized

This template has been written for the ideal dispatcher's personality type.

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