Service Advisor
Job Description

Service Advisor Job Description

Service Advisor Job Overview

A service advisor coordinates automotive services and repairs. They help address vehicle performance issues for customers and draft automotive service cost estimates that carefully detail fees for supplies, materials, and time/labor. Service advisors also field customer complaints and offer cost savings or discounts when appropriate. Greeting customers, addressing customer concerns, and ensuring that automotive technicians meet customer needs all fall under a service advisor role. They typically work at new and used car dealerships on a full-time basis.

Service Advisor Job Template

Service Advisor Job Summary

If you’re a mechanically-minded car enthusiast with stellar customer service skills, this job is for you! Our dealership seeks an automotive service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our capable service technicians. In this role, you’ll use your product knowledge as a service advisor and draft cost estimates, evaluate warranty protections, and coordinate necessary repairs. If you’re confident you’re the one we need to fill this promising position, apply now!

Location

Ashburn, VA

Service Advisor Responsibilities

  • Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
  • Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
  • Schedule appointments for service technicians
  • Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
  • Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers
  • Manage all automotive paperwork, including repair orders, invoices, and maintenance records

Service Advisor Qualifications

  • Have a high school diploma or GED equivalent
  • Exemplary Microsoft Office program and general computer skills are mandatory
  • Previous experience working as a service technician or in a service department a plus
  • A valid, state-issued driver’s license and clean driving record is required
  • Must have strong organizational, communications, and interpersonal skills

Service Advisor Compensation

$54,773 (National Average)

High Quality

This template attracts 30% more quality candidates at 1/10 of the average cost per hire.

DISC Optimized

This template has been written for the ideal service advisor's personality type.

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