Job description

Dealership Receptionist

Dealership Receptionist job overview

Although a dealership receptionist’s role can range from various administrative and clerical duties, the primary responsibilities include providing excellent customer service. They must operate the switchboard, answer phone calls, respond to emails, serve as greeters, and professionally manage the reception area. Organization and communication skills are essential for this role, requiring everything from troubleshooting the dealership’s computer system to interpreting a customer’s bill or promptly directing a complaint to the appropriate person. A dealership receptionist typically works at a front desk within an automotive dealership, and shifts may range from part-time with variable hours to full-time.

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Dealership Receptionist job template

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Dealership Receptionist job summary

We’re looking for a professional, friendly dealership receptionist to greet our customers with a smile. In this front desk receptionist role, you’ll serve as the first point of contact with all customers and provide superb customer service. Our ideal candidate has excellent customer service skills and some experience working in an admin role, preferably at a dealership. Responsibilities include increasing productivity by developing and implementing office protocols and assisting with clerical and administrative duties throughout the automotive dealership. You’ll schedule necessary appointments, make travel arrangements, purchase office supplies, and assist with marketing our brand on the web and on-site events. Friendly, organized job seekers are encouraged to start their application today!

Location

Ashburn, VA

Dealership Receptionist responsibilities

Manage automotive dealership clerical duties, including filing paperwork creating protocols for team members that drive efficiency
Direct incoming calls and customer complaints to the appropriate person in a timely and professional manner
Embrace existing clerical duties and learn to take on new ones by participating in training opportunities
Produce automotive industry progress reports for presentation to the team regularly
Help oversee online and print marketing efforts by the auto group
Buy office supplies and other materials for the car dealership, as needed
Communicate with new car customers and increase auto group brand visibility by coordinating community events

Dealership Receptionist qualifications

An associate’s degree is preferred; High school diploma or GED is required
Customer service, administrative assistant, or administrative support experience within a dealership showroom or auto group setting is preferred
Enjoys interacting with others, whether fielding a customer complaint or articulating the details of a customer’s bill
Proficient in basic computer software and can quickly learn new programs
Displays strong time management skills and the ability to quickly and accurately complete detailed work