Job description

Dealership Service Manager

Dealership Service Manager job overview

A car dealership service manager is responsible for supervising auto service technicians, mechanics, service advisors, car porters, and other automotive service department employees. They ensure positive profit margins for service and vehicle repairs, build and maintain customer relationships, and field customer complaints. They are typically employed on a full-time basis and may work evenings and weekends.

Other related jobs

Dealership Service Porter
Service Advisor

Dealership Service Manager job template

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Dealership Service Manager job summary

We’re looking for applicants with exemplary customer relations skills, strong service writer capabilities, and a love for collaboration to step into our next dealership service manager role. No day will be the same in our fast-paced auto service center! You must be ready to address customer concerns and oversee the service advisor in scheduling appointments for vehicle repairs. If you’re an experienced automotive professional with excellent communication skills and are ready to run our service department, apply today!

Location

Ashburn, VA

Dealership Service Manager responsibilities

Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
Ensure delivery of customers’ vehicles on time
Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics
Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals
Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale
Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records

Dealership Service Manager qualifications

High school diploma or GED required - a bachelor's degree is an asset
Valid state-issued driver’s license and clean driving record are necessary
Pass the required pre-employment drug and background screening
At least two years of experience as an automotive service writer or service advisor necessary; experience in automotive service management preferred
In-depth knowledge of automotive technology, automotive service technician job duties, and automotive repair services is required