Insurance Claims Adjuster Job Description

Insurance Claims Adjuster Job Description

Insurance Claims Adjuster Job Overview

An insurance claims adjuster is responsible for investigating and evaluating claims to determine liability, negotiate settlements, and ensure that processed claims are properly paid to policyholders. The evaluation process may include reviewing police reports or hospital records, interviewing witnesses, assessing property damage, and acquiring other forms of credible evidence. Claims adjusters may also meet with clients or report to incident sites to gather background information. Insurance adjusters frequently maintain irregular hours to accommodate client schedules and conduct investigations.

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Insurance Claims Adjuster Job Template

Insurance Claims Adjuster Job Summary

We are currently seeking a detail-oriented insurance claims adjuster to join our growing team. The successful candidate will be a go-getter with a working knowledge of the insurance claims process, strong interpersonal skills, a love of investigating, and unparalleled critical thinking abilities. In this role, you will gather evidence to accurately evaluate insurance claims, determine liability, and work directly with policyholders to facilitate insurance settlements. If you are looking for an opportunity to apply your communication skills daily and keep your mind engaged, please apply today!


Ashburn, VA

Insurance Claims Adjuster Responsibilities

  • Receive, process, and investigate a variety of claims to verify whether specific insurance policies and insurance coverage apply prior to determine claim settlements
  • Interview witnesses, review police reports, assess hospital records, and gather other investigative information to determine damage and liability to then communicate with claimants
  • Negotiate with claimants to settle each claim and work with attorneys to defend insurer’s position if a claim is contested
  • Record accurate data, evidence, testimonies, and statements in comprehensive reports as part of the insurance claims process
  • Remain updated on insurance industry protocols and policy changes to ensure proper fulfillment of all insurance claims

Insurance Claims Adjuster Qualifications

  • Bachelor’s degree preferred; high school diploma mandatory
  • Job seekers must possess an insurance license
  • General knowledge of the insurance industry, insurance claims process, and related state and federal regulations
  • Solid time management skills and ability to effectively prioritize while managing multiple claims at once
  • Strong integrity and critical-thinking abilities complemented by effective skills related to clear communication, negotiation, and customer satisfaction
  • Basic computer skills and command of Microsoft Office required; experience with accounting software a plus

Insurance Claims Adjuster Compensation

$56,795 (National Average)


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