Table of Contents
A great hotel guest experience involves many factors: friendly staff, quality amenities, and above all, cleanliness. Nothing disrupts a stay like an unclean environment.
Housekeepers directly shape the guest experience, making skilled hires essential to achieving a positive return on investment (ROI). In this post, we’ll explore how the right housekeepers can improve your guest satisfaction, operational efficiency, and bottom line.
Start hiring housekeepers
Key ROI Drivers of Skilled Housekeepers
Housekeepers are critical to a hotel’s success. Their work impacts your ROI through several key drivers.
Guest Satisfaction Skyrockets with a Great Housekeeping Team
Cleanliness is a top priority for guests choosing a hotel. A pristine environment fosters trust and comfort, while a lack of cleanliness can result in negative reviews and lost bookings.
Unskilled housekeepers may struggle with cleaning standards, missing key details or failing to complete tasks thoroughly, which can erode guest satisfaction and damage your hotel’s reputation.
Safety and cleanliness are among the top concerns for guests when choosing hotels. (Source: AHLA)
A skilled housekeeper brings more than just cleaning expertise to your hotel. They understand the importance of creating a welcoming, spotless environment that puts guests at ease. Experienced housekeepers can anticipate guests’ needs, like proactively addressing areas that need attention before they’re noticed, which enhances the perception of quality and care throughout the property.
Beyond technical skills, skilled housekeepers take pride in their work. Their attention to detail and dedication to maintaining high standards result in rooms that consistently exceed guest expectations. When guests step into a clean, fresh room with everything in order, they feel valued and comfortable—key factors that encourage positive reviews and repeat visits.
In the hospitality industry, positive guest experiences are crucial for maintaining and growing your reputation. Skilled housekeepers help prevent the types of cleanliness issues that lead to complaints and negative online feedback, which can affect future bookings.
Housekeepers Increase Operational Efficiency at Your Hotel
Highly skilled housekeepers may cost more upfront but pay dividends in efficiency. They complete tasks thoroughly and quickly without constant supervision, ensuring guest rooms are spotless and ready on time.
Fewer mistakes mean fewer complaints and a smoother operation, allowing your team to focus on enhancing the guest experience rather than redoing work.
Reduce Turnover Rates With Top Housekeeping Talent
High employee turnover in housekeeping can be costly. Replacing a single employee can cost 1.5 to 2 times their annual salary due to recruitment, training, and productivity loss, according to Gallup.
Both the hospitality industry and housekeeping industry have higher-than-average turnover rates. (Source: Science Direct)
Hiring housekeepers who fit your culture and meet your standards can reduce turnover and save on these costs. Skilled, engaged employees are more likely to stay, positively impacting your ROI over time.
How Wizehire Helps Hotels Find the Right Housekeepers
Hiring skilled housekeepers can significantly improve your ROI, and Wizehire’s award-winning hiring platform is here to help you attract the right talent.
Here’s how our software can help:
- Tailored job descriptions: Use our industry-optimized templates to craft compelling job posts that attract qualified candidates.
- Automated job distribution: Post on top job boards like Indeed, LinkedIn, and Monster with a single click.
- DISC+ assessments: Screen candidates for essential soft skills like attention to detail and personality traits that align with your team’s values.
- Streamlined applicant tracking: Track interviews and identify top candidates quickly through our easy-to-use applicant tracking system.
Wize Words
Housekeepers play a critical role in creating a positive guest experience. Hiring the right people can minimize turnover, increase efficiency, and drive repeat business.
When looking for new team members, focus on skills, experience, and cultural fit to enhance your guest experience and your ROI.
Author
Share
See How It Works