Join our webinar: Get Ready for 2026 with Less Stress and More Growth: How Wizehire + Paychex Simplify Hiring & HR | Nov 19, 1:00 PM (EDT)

Register today!
DISC+ PROFILE

Customer Service Representative

Customer Service Representative DISC Chart

Job Summary

A customer service representative interfaces with customers on behalf of a company. They provide overall customer support, respond to incoming calls, answer questions, process orders, and mitigate service problems to achieve customer satisfaction. A customer service representative may work in a call center or an office.

See Full Job Description

Personality types of an Customer Service Representative

Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more

low D - Planner

Like to take time making decisions

high I - Influencer

Likes to meet new people

high S - Stabilizer

Likes consistency

low C - Innovator

Likes to be creative

Behavioral Qualities for an Customer Service Representative

Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
  • Patient. Able to wait for an outcome.
  • Social/Outgoing. Extroverted and people oriented.
  • Sympathetic. Interested and understanding of others.
  • Adaptive. Not rigid, able to adjust.

Motivators for an Customer Service Representative

Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
  • Aesthetic: A drive for harmony, balance, and peace. To tend to the aesthetic drive, assign tasks that allow them to create harmony, such as directly solving a customer's problem or organizing customer data to create peace in their environment.
  • Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, reward them for going above and beyond for customers.
  • Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, provide guidelines for them to follow and clear processes for helping customers.

Hiring a Customer Service Representative?

Ready to create your own job posting?

Post Job