A dental front desk manager oversees the daily office operations and supervises the front office staff at a dental practice. They greet patients, and help them fill out forms, coordinate phone calls and patient scheduling, and prepare patient charts and daily schedules for the dental team. They also calculate fees, coordinate financial agreements, file insurance claims forms, and interface with dental insurance companies for the patient. After appointments, they make sure dental charts and patient electronic records are updated. Dental front desk managers typically work full or part-time for a dental practice or clinic.
Our busy dental practice is looking for an experienced dental front desk manager with a commitment to providing exceptional patient care to support our office team. Our ideal candidate has outstanding customer service skills, experience in medical or dental office management, treatment coordination, scheduling, charting, and billing. We’re a close-knit office team that likes to have fun and emphasizes teamwork. If this sounds like you, we’d love for you to apply!
Dental Front Desk Manager responsibilities
Oversee the duties of daily office operations, supervise office staff members, and direct staff meetings
Maintain a clean and welcoming dental front desk area, coordinate vendors and suppliers, and order dental front office and treatment supplies
Greet patients warmly, help them fill out forms, and advise them of office policies and patient care procedures
Schedule, cancel, and reschedule patient appointments and make reminder phone calls
Calculate fees, coordinate financial agreements, and process payment including cash and credit card transactions
File insurance claims forms for completed dental care, determine billing codes, and follow up with dental insurance companies
Prepare patient charts and daily schedules for the dentist, hygienists, dental assistants, and dental team members
Update dental charts and patient electronic records with x-rays, treatment plans, and financial/ insurance information
Lead administrative duties such as filing, mailing, and patient file creation as needed
Dental Front Desk Manager qualifications
A high school diploma or equivalent is required - some college or AADOM recognized designation is helpful
At least 2 years of experience in dental office management is needed - preferably as a dental receptionist or front desk manager; or as a front office manager at a medical office
Computer proficiency with MS Office, and with Dental Practice Management software like Dentrix is necessary
Understand dental front office procedures, human resources and OSHA regulations, dental coding and terminology, and best practices in treatment coordination, scheduling, and dental charting
Possess high-level communication skills, problem-solving, organization, and exceptional customer service skills
Dental Front Desk Manager compensation
$21.97/hour (National Average)
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