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Service Advisor

Service Advisor DISC Chart

Job Summary

A service advisor coordinates automotive services and repairs. They help address vehicle performance issues for customers and draft automotive service cost estimates that carefully detail fees for supplies, materials, and time/labor. Service advisors also field customer complaints and offer cost savings or discounts when appropriate. Greeting customers, addressing customer concerns, and ensuring that automotive technicians meet customer needs all fall under a service advisor role. They typically work at new and used car dealerships on a full-time basis.

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Personality types of a Service Advisor

Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more

low D - Planner

Likes to see the full picture

low I - Supporter

Likes to work on their own

high S - Stabilizer

Likes to have structure

high C - Rule Follower

Likes to follow the status quo

Behavioral Qualities for a Service Advisor

Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
  • Cooperative. Willing to collaborate.
  • Prudent. Judicious and discreet.
  • Sympathetic. Interested and understanding of others.
  • Disciplined. Controlled and orderly.

Motivators for a Service Advisor

Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
  • Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, assign projects that provide value and assistance to both customers and their team.
  • Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, give them tasks that have clear and consistent procedures.
  • Theoretical: A drive to learn and gain new knowledge. To tend to the theoretical drive, provide ample opportunities to expand their knowledge and grow their skills.

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