Rooms division managers are in charge of overseeing the duties of housekeepers and front desk staff in a hotel. Their duties include maintaining quality standards, assigning tasks, reviewing and auditing expenses, and creating an operational strategy to maintain profitability. They also receive VIP guests, respond to guest complaints, and work closely with the general managers. The ideal candidate should be able to lead, work well with others, manage their time well, pay attention to details, put the customer first, and communicate well. This position requires previous supervisory experience, preferably in a hospitality role.
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