A restaurant shift manager oversees the restaurant while working alongside staff during a specific shift. Shift managers schedule and allocate work to staff members and, if needed, handle additional organizational and administrative activities. Employees frequently collaborate with their shift manager regarding customer interactions, interpersonal concerns, and resolving customer complaints. This role is critical to the restaurant's customer service activities and creating an excellent dining experience. This position requires excellent communication and organizational skills. They typically report to the general manager.
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