A receptionist is usually the first point of contact at an organization. They greet visitors, clients, and employees, screen telephone calls, answer emails, schedule appointments, handle deliveries, make travel arrangements, and perform other necessary duties to ensure the business runs smoothly. They may also assist with administrative tasks such as data entry or paperwork.
Personality types of a Receptionist
Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more.
Behavioral Qualities for a Receptionist
Behavioral qualities make people naturally act in a certain way. Utilize people’s natural behaviors and strengths at work.
- Methodical. Orderly and systematic.
- Calm. Restrained and controlled.
- Accommodating. Making room for others.
- Perfectionistic. Precise and exacting in their work.
Motivators for a Receptionist
Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values.
- Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, provide opportunities for them to work with people and help customers directly.
- Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, give them clear guidelines to follow, and allow them to create their own structure when needed.
- Theoretical: A drive to learn and gain new knowledge. To tend to the theoretical drive, let them ask questions and provide ample time for training and development in the receptionist role.
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