IT Support Specialist

IT Support Specialist DISC Chart

Job Summary

An IT support specialist provides technical assistance for businesses. They are responsible for the installation and maintenance of technical systems and for troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security and management. They also make recommendations to improve inefficient, compromised, and outdated digital systems and protocols. IT support specialists work full-time or part-time in an office environment.

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Personality types of a IT Support Specialist

Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more

low D - Planner

Likes to see the full picture

low I - Supporter

Likes to work alone

high S - Stabilizer

Likes consistency

high C - Rule Follower

Likes following rules

Behavioral Qualities for a IT Support Specialist

Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
  • Cooperative. Willing to collaborate.
  • Reserved. Controlled and professional.
  • Dependable. Able to be relied upon.
  • Systematic. Creates/follows structured processes.

Motivators for a IT Support Specialist

Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
  • Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, give them opportunities to fix immediate technical issues that directly help the team.
  • Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, allow them to follow procedures and give them plenty of structure.
  • Theoretical: A drive to learn and gain new knowledge. To tend to the theoretical drive, provide opportunities for them to learn and develop their skills in the IT field.

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