Insurance Claims Processor

Insurance Claims Processor DISC Chart

Job Summary

An insurance processor or claims processor is responsible for handling the entire claims process from acquiring personal information from potential policyholders for the insurance application to reviewing claim submissions. They regularly interface with insurance agents and beneficiaries to accurately and efficiently process claim payments. Insurance claims processors must also have a thorough understanding of policies, regulations, and coverage limits to perform additional job duties such as fielding customer inquiries, calculating claim values, issue payments, and ensuring the accuracy of insurance company records. Insurance policy processing clerks may work for individual insurance carriers or at an insurance company, firm, or corporation.

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Personality types of a Insurance Claims Processor

Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more

low D - Planner

Like to take time making decisions

low I - Supporter

Likes to work on their own

high S - Stabilizer

Likes to have structure

high C - Rule Follower

Likes following rules

Behavioral Qualities for a Insurance Claims Processor

Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
  • Patient. Able to wait for an outcome.
  • Prudent. Judicious and discreet.
  • Sympathetic. Interested and understanding of others.
  • Careful. Patient, methodical, cautious.

Motivators for a Insurance Claims Processor

Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
  • Economic: A utilitarian drive for results and maximal returns. To tend to the economic drive, reward them for accuracy and timeliness with incentives where applicable.
  • Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, assign tasks with plenty of guidance and structure.
  • Theoretical: A drive to learn and gain new knowledge. To tend to the theoretical drive, provide ample opportunities for them to hone their skills and gain knowledge.

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