An insurance claims adjuster is responsible for investigating and evaluating claims to determine liability, negotiate settlements, and ensure that processed claims are properly paid to policyholders. The evaluation process may include reviewing police reports or hospital records, interviewing witnesses, assessing property damage, and acquiring other forms of credible evidence. Claims adjusters may also meet with clients or report to incident sites to gather background information. Insurance adjusters frequently maintain irregular hours to accommodate client schedules and conduct investigations.
Personality types of a Insurance Claims Adjuster
Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more.
Behavioral Qualities for a Insurance Claims Adjuster
Behavioral qualities make people naturally act in a certain way. Utilize people’s natural behaviors and strengths at work.
- Assertive. Comfortable inserting opinion or thoughts.
- Deliberate. Careful in decisions and actions.
- Personable. Easy to get along with.
- Calm. Restrained and controlled.
- Supportive. Uplifting of others.
- Dynamic. Active agents of change.
- Perfectionistic. Precise and exacting in their work.
- Independent. Free to explore and experiment.
Motivators for a Insurance Claims Adjuster
Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values.
- Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, assign tasks that directly help the team.
- Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, provide plenty of structure for processing claims.
- Theoretical: A drive to learn and gain new knowledge. To tend to the theoretical drive, give opportunities for them to gain more knowledge about the insurance industry.
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