HVAC Service Manager

HVAC Service Manager DISC Chart

Job Summary

The HVAC (heating, ventilation, and air conditioning) service manager leads staff members who install, repair, and maintain heating and air conditioning systems in both residential and commercial buildings. They routinely work directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. The HVAC service manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. Experience managing a team is required.

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Personality types of a HVAC Service Manager

Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more

high D - Problem Solver

Likes to take action

high I - Influencer

Likes to meet new people

low S - Voyager

Likes a flexible work environment

high C - Rule Follower

Likes to follow procedures

Behavioral Qualities for a HVAC Service Manager

Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
  • Decisive. Quickly deciding on a specific action.
  • Expressive. Conveys thoughts openly.
  • Active. Movement/Action oriented.
  • Detail oriented. Attentive to all levels of detail.

Motivators for a HVAC Service Manager

Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
  • Economic: A utilitarian drive for results and maximal returns. To tend to the economic drive, assign projects that relate to the bottom line and drive revenue.
  • Individualistic: A drive to be independent, unique and free. To tend to the individualistic drive, provide opportunities for them to continually develop their management skills and grow their career.
  • Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, offer ample structure for them to follow and give clear expectations.

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