DISC+ PROFILE

Hotel Front Desk Agent

Hotel Front Desk Agent DISC Chart

Job Summary

A hotel front desk agent is usually the first person a guest interacts with at a hotel. Their main goal is to ensure every guest experience meets high-quality standards. They greet new and returning guests, manage guest accounts, perform check-ins, provide room keys for rooms, and take down credit card information in a personable and professional manner. They may also help register guests for rewards programs, arrange special requests, and mitigate complaints.

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Personality types of a Hotel Front Desk Agent

Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more
D

low D - Planner

Like to take time making decisions
I

high I - Influencer

Likes to meet new people
S

high S - Stabilizer

Likes to have structure
C

low C - Innovator

Likes to be easygoing

Behavioral Qualities for a Hotel Front Desk Agent

Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
  • Patient. Able to wait for an outcome.
  • Personable. Easy to get along with.
  • Consistent. Reliable and predictable.
  • Adaptive. Not rigid, able to adjust.

Motivators for a Hotel Front Desk Agent

Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
  • Aesthetic: A drive for harmony, balance, and peace. To tend to the aesthetic drive, provide opportunities to solve conflict and create harmony with others.
  • Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, allow them to talk directly with customers and fulfill customer requests.
  • Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, give them ample structure and guidelines to follow.

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