The Host/Hostess role is responsible for greeting guests upon arrival and acknowledging them when they leave. This role is crucial for making an impression on customers as the first point of contact. Outstanding communication/customer service skills, organization, and basic math skills are required to successfully fill the role. A friendly and pleasant attitude is essential to answering customer phone inquiries, as well as troubleshooting effectively, and keen observation of the ebb and flow of the restaurant is necessary to ensure accurate reservations are made and guest seating is seamless. The role will typically report to the shift manager or restaurant owner. They may also be required to assist other staff members with additional duties as needed. A high school diploma or equivalent GED, and good command of the English language are required. Prior food service, restaurant, or hotel experience is preferred.