Host/Hostess DISC Chart

Job Summary

The Host/Hostess role is responsible for greeting guests upon arrival and acknowledging them when they leave. This role is crucial for making an impression on customers as the first point of contact. Outstanding communication/customer service skills, organization, and basic math skills are required to successfully fill the role. A friendly and pleasant attitude is essential to answering customer phone inquiries, as well as troubleshooting effectively, and keen observation of the ebb and flow of the restaurant is necessary to ensure accurate reservations are made and guest seating is seamless. The role will typically report to the shift manager or restaurant owner. They may also be required to assist other staff members with additional duties as needed. A high school diploma or equivalent GED, and good command of the English language are required. Prior food service, restaurant, or hotel experience is preferred.

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Personality types of a Host/Hostess

Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more

low D - Planner

Likes to plan before taking action

high I - Influencer

Likes to interact with people

high S - Stabilizer

Likes consistency

low C - Innovator

Likes every day to be different

Behavioral Qualities for a Host/Hostess

Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
  • Patient. Able to wait for an outcome.
  • Personable. Easy to get along with.
  • Dependable. Able to be relied upon.
  • Flexible. Open to different ways of trying things.

Motivators for a Host/Hostess

Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
  • Aesthetic: A drive for harmony, balance, and peace. To tend to the aesthetic drive, give them tasks that allow for creativity and an opportunity to showcase their excellent organizational skills.
  • Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, give them opportunities to collaborate with their colleagues to create more efficient processes.
  • Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, have clear expectations and procedures to follow.

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