Dispatchers specialize in organizing and prioritizing service calls for service technicians and customers. They are the main point of contact for scheduling and problem-solving both emergency and non-emergency situations, and maintaining excellent communication with customers and field units. Related duties include data entry, preparing work orders, scheduling services, reviewing and recording customer requests, and communicating with clients and technicians. Dispatchers have excellent multitasking and communication skills, basic computer skills, and work full-time in an office.
Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and
high D -
Likes to take action
high I -
Likes to interact with people
low S -
Likes a flexible work environment
high C -
Likes to follow procedures
Behavioral Qualities for a Dispatcher
Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
Task-oriented. Focused on the big objectives, rather than the humanistic side.
Personable. Easy to get along with.
Proactive. Driven towards action, not reaction.
Careful. Patient, methodical, cautious.
Motivators for a Dispatcher
Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
Economic: A utilitarian drive for results and maximal returns. To tend to the economic drive, reward them for meeting and exceeding specific goals and provide insight on how each project relates to the bottom line.
Individualistic: A drive to be independent, unique and free. To tend to the individualistic drive, provide them with opportunities to create their own schedule and procedures to manage their work environment.
Political: A drive for authority, to take command. To tend to the political drive, give them opportunities to lead other members of the team and assert their authority when appropriate.
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