Dispatchers specialize in organizing and prioritizing service calls for service technicians and customers. They are the main point of contact for scheduling and problem-solving both emergency and non-emergency situations, and maintaining excellent communication with customers and field units. Related duties include data entry, preparing work orders, scheduling services, reviewing and recording customer requests, and communicating with clients and technicians. Dispatchers have excellent multitasking and communication skills, basic computer skills, and work full-time in an office.