A customer service representative interfaces with customers on behalf of a company. They provide overall customer support, respond to incoming calls, answer questions, process orders, and mitigate service problems to achieve customer satisfaction. A customer service representative may work in a call center or an office.
Personality types of a Customer Service Representative
Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more.
Behavioral Qualities for a Customer Service Representative
Behavioral qualities make people naturally act in a certain way. Utilize people’s natural behaviors and strengths at work.
- Patient. Able to wait for an outcome.
- Social/Outgoing. Extroverted and people oriented.
- Sympathetic. Interested and understanding of others.
- Adaptive. Not rigid, able to adjust.
Motivators for a Customer Service Representative
Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values.
- Aesthetic: A drive for harmony, balance, and peace. To tend to the aesthetic drive, assign tasks that allow them to create harmony, such as directly solving a customer's problem or organizing customer data to create peace in their environment.
- Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, reward them for going above and beyond for customers.
- Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, provide guidelines for them to follow and clear processes for helping customers.
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