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Customer Service Representative

Customer Service Representative DISC Chart

Job Summary

A customer service representative interfaces with customers on behalf of a company. They provide overall customer support, respond to incoming calls, answer questions, process orders, and mitigate service problems to achieve customer satisfaction. A customer service representative may work in a call center or an office.

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Personality types of a Customer Service Representative

Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more

low D - Planner

Like to take time making decisions

high I - Influencer

Likes to meet new people

high S - Stabilizer

Likes consistency

low C - Innovator

Likes to be creative

Behavioral Qualities for a Customer Service Representative

Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
  • Patient. Able to wait for an outcome.
  • Social/Outgoing. Extroverted and people oriented.
  • Sympathetic. Interested and understanding of others.
  • Adaptive. Not rigid, able to adjust.

Motivators for a Customer Service Representative

Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
  • Aesthetic: A drive for harmony, balance, and peace. To tend to the aesthetic drive, assign tasks that allow them to create harmony, such as directly solving a customer's problem or organizing customer data to create peace in their environment.
  • Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, reward them for going above and beyond for customers.
  • Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, provide guidelines for them to follow and clear processes for helping customers.

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