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Customer Service Representative
Job Summary
A customer service representative interfaces with customers on behalf of a company. They provide overall customer support, respond to incoming calls, answer questions, process orders, and mitigate service problems to achieve customer satisfaction. A customer service representative may work in a call center or an office.
See Full Job DescriptionPersonality types of a Customer Service Representative
Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and
more
D
low D - Planner
Like to take time making decisions
I
high I - Influencer
Likes to meet new people
S
high S - Stabilizer
Likes consistency
C
low C - Innovator
Likes to be creative
Behavioral Qualities for a Customer Service Representative
Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
- Patient. Able to wait for an outcome.
- Social/Outgoing. Extroverted and people oriented.
- Sympathetic. Interested and understanding of others.
- Adaptive. Not rigid, able to adjust.
Motivators for a Customer Service Representative
Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
- Aesthetic: A drive for harmony, balance, and peace. To tend to the aesthetic drive, assign tasks that allow them to create harmony, such as directly solving a customer's problem or organizing customer data to create peace in their environment.
- Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, reward them for going above and beyond for customers.
- Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, provide guidelines for them to follow and clear processes for helping customers.
Hiring a Customer Service Representative?
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