A customer service representative interfaces with customers on behalf of a company. They provide overall customer support, respond to incoming calls, answer questions, process orders, and mitigate service problems to achieve customer satisfaction. A customer service representative may work in a call center or an office.
Personality types of a Customer Service Representative
Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and
low D -
Like to take time making decisions
high I -
Likes to meet new people
high S -
low C -
Likes to be creative
Behavioral Qualities for a Customer Service Representative
Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
Patient. Able to wait for an outcome.
Social/Outgoing. Extroverted and people oriented.
Sympathetic. Interested and understanding of others.
Adaptive. Not rigid, able to adjust.
Motivators for a Customer Service Representative
Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
Aesthetic: A drive for harmony, balance, and peace. To tend to the aesthetic drive, assign tasks that allow them to create harmony, such as directly solving a customer's problem or organizing customer data to create peace in their environment.
Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, reward them for going above and beyond for customers.
Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, provide guidelines for them to follow and clear processes for helping customers.
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Other Resources for Customer Service Representative