A concierge provides a variety of services to ensure that the guests have all they need throughout their stay at the hotel to make it as enjoyable as possible. This guest services position includes checking in guests, making restaurant reservations, recommending local attractions or restaurants, and arranging transportation and any other concierge services as needed. Hotel concierges frequently work non-traditional shifts both full-time and part-time, and may be required to work evenings or weekends to provide the best guest experience.
Personality types of a Concierge
Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more.
Behavioral Qualities for a Concierge
Behavioral qualities make people naturally act in a certain way. Utilize people’s natural behaviors and strengths at work.
- Patient. Able to wait for an outcome.
- Personable. Easy to get along with.
- Consistent. Reliable and predictable.
- Adaptive. Not rigid, able to adjust.
Motivators for a Concierge
Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values.
- Aesthetic: A drive for harmony, balance, and peace. To tend to the aesthetic drive, provide them with opportunities to solve problems and create a calming environment.
- Altruistic: A caring drive to benefit and support others. To tend to the altruistic drive, allow them to interact with guests and fulfill guest requests.
- Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, give them guidelines and structure to do their job successfully.
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