A mortgage receptionist is an office assistant that provides mortgage companies with necessary clerical and administrative support. They often act as the first point of contact for clients and associates and represent the company in all communications. Responsibilities include answering phone calls, responding to emails, maintaining the reception area, ensuring office supplies are ordered and stocked and managing the shipping and receiving of confidential documents and packages needed for mortgage loans. Mortgage receptionists generally work part-time or full-time at an office, bank, or mortgage company.