A houseperson provides housekeeping and maintenance support for a hotel. They ensure that premises are kept clean and neat including lobbies, hallways, and common areas. The houseperson ensures that auditoriums and meeting rooms are well equipped, tidy, and ready for use by guests. They also help the housekeeping team with cleaning and stocking rooms, changing bedding, and delivering amenities. This position requires excellent customer service abilities as they must respond to guest requests and concerns, as well as coordinate with other personnel for guest assistance. This position requires a strong emphasis on putting the guest first, and excellent customer service skills are essential.