An insurance office assistant provides administrative support to an insurance agency. They perform secretarial duties such as answering phone calls, responding to emails, scheduling appointments, distributing mail, and directing customer inquiries to the appropriate department. Office assistants also help keep the agency organized by regularly updating the client database, keeping track of office expenses, ordering office supplies, and scheduling maintenance, when needed. Insurance office assistants typically work full-time or part-time at an insurance agency or firm.