Insurance claims managers oversee insurance claims departments, including adjusters, examiners, and other vital employees involved with claims processing and insurance program coverage. They work to facilitate property claims, casualty claims, and they problem-solve other claims issues. The claim manager’s job also focuses on identifying cases of intentional fraud and falsified documents. A claims manager must escalate issues to key claims management contacts and commercial lines specialists. They must be thorough, detail-oriented, and precise. They often report to top management-level employees in a firm or insurance company setting.