Insurance Claims Manager

Insurance Claims Manager DISC Chart

Job Summary

Insurance claims managers oversee insurance claims departments, including adjusters, examiners, and other vital employees involved with claims processing and insurance program coverage. They work to facilitate property claims, casualty claims, and they problem-solve other claims issues. The claim manager’s job also focuses on identifying cases of intentional fraud and falsified documents. A claims manager must escalate issues to key claims management contacts and commercial lines specialists. They must be thorough, detail-oriented, and precise. They often report to top management-level employees in a firm or insurance company setting.

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Personality types of a Insurance Claims Manager

Each letter of DISC represents polar personality types with correlating behaviors and characteristics. Learn more about their strengths and weaknesses, how they communicate, and more

high D - Problem Solver

Likes to make decisions

low I - Supporter

Likes to work independently

high S - Stabilizer

Likes consistency

high C - Rule Follower

Likes to follow procedures

Behavioral Qualities for a Insurance Claims Manager

Behavioral qualities make people naturally act in a certain way. Utilize people's natural behaviors and strengths at work.
  • Determined. Willful in achieving objectives.
  • Attentive. Caring for details and demands.
  • Dependable. Able to be relied upon.
  • Accurate. Insisting on quality and correctness.

Motivators for a Insurance Claims Manager

Motivators are values that drive people. To retain passionate employees, place people in a role that utilizes their values
  • Political: A drive for authority, to take command. To tend to the political drive, allow them to determine office protocols and staff procedures.
  • Theoretical: A drive to learn and gain new knowledge. To tend to the theoretical drive, encourage them to pursue growth opportunities including professional development.
  • Regulatory: A drive to maintain order and the status quo. To tend to the regulatory drive, give them additional responsibilities such as running meetings.

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