Recruit top hospitality talent quickly like Tushar at Best Western

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Customer: Best Western Hotel

Employees: 25+

Location: Round Rock, TX

Industry: Hospitality

The Challenge

With high turnover in hospitality, the hotel owner at Best Western had to replace his best front desk agents and find top talent with excellent soft skills quickly.

It was hard for Tushar to capture talent fast enough. Those that had the right personality for hospitality would get snatched seemingly 24 hours after they looked for new employment. Tushar posted job ads and would have a lot of no shows because they either already took a job elsewhere or they didn’t fit for the position lacking the right social skills.


How We Helped

Tushar Patel is a hotel owner in Round Rock, TX and is always trying to keep his guests happy. He needed to hire exceptional hospitality talent to replace front desk agents that left. With WizeHire, he was able to hire several front desk agents that were built for customer service quickly and for less.


  • Lots of no shows during the interview process
  • Recruited the wrong fit because didn’t administer personality assessment until after they hired
  • Missed out on talent because they didn’t have an easy way to contact qualified candidates

With WizeHire

  • Able to immediately contact candidates that are an excellent fit for the role
  • Now Tushar is able to use the DISC personality assessment before hiring to recruit people that are built for customer service
  • With WizeHire’s applicant tracking system, Tushar can organize all his candidates for a streamlined hiring process

The Results

Hired top front desk talent quickly using WizeHire's easy-to-use software and DISC personality assessment before they made the hire.

Quickly recruited front desk talent with excellent soft skills

Quickly recruited front desk talent with excellent soft skills

With the help of WizeHire, Best Western is finding top hospitality talent before their competition.

  • Best Western Hotel in Round Rock is saving money recruiting with WizeHire for the best in business
  • Guest satisfaction has significantly improved with the recent front desk hires
  • Tushar is able to hire quickly and efficiently to grow his business
Customer - Tushar Patel

quote Being in the hospitality industry, soft skills are really important. People’s personalities and how they interact with the guests is extremely important. quote

WizeHire was a lifesaver. We were able to get to candidates with the right personality within 24 hours and and ping them, get them in. Some of them on the same day and we were able to hire them like that. The last four hires are probably four of the best employees we've ever had.quote

Tushar Patel | Hotel Owner