Are you good with numbers? Do you enjoy finding the story about performance within the data? If so, we might have the perfect job for you!
Analyze contact center patterns including volumes, trends, attrition rates, and agent productivities. Provide support for management with data analysis, reporting, forecasting, and overall operations of the three contact centers located throughout the United States.
The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, the employee is required to frequently sit, use a computer for a long period of time, answer phones, and communicate with others. The employee occasionally must stand, walk, use hands and fingers, and reach with hands and arms. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.
Some perks of the job - Full-time team members will be eligible for medical, dental, vision along with our 401k and paid time off.
Transcosmos America brings together a perfect marriage of talented people and intelligent technologies to deliver award winning customer support with flexible and innovative service models that meet the service needs of any business or industry.
Transcosmos has a long history of over 45 years of experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. Transcosmos solutions serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies. We continue to earn awards and global recognition including “Global Outsourcing 100 Leaders” awarded by IAOP 3 years running and No.1 for “The World’s BPO Player for The Asia/Pacific and Japan region” by the Gartner report in the U.S.