PAW Health Network is a 24-Hour Animal Care Center that provides an array of diverse services offered to the community. These services include the following: walk-ins, routine care, emergency care, urgent care, shelter medicine, and massage therapy.

As PAW becomes more involved in providing care to the community our need for more Caregiver Support Staff continues to grow. PAW recognizes the importance of strong caregiver and patient relations. Leading the industry, PAW has created a culture of support and equality to maximize success in patient care and it all begins when the caregiver walks through the door. The culture at PAW Health Network is loyal, laid back, enjoyable, and supportive of one another. If you are looking to begin or continue your career in an environment where you are valued, encouraged to improve yourself, and thrive while leading the industry with your care team, please apply.

PAW offers wage and compensation packages competitive to any other health service industry. We promote work-life balance to encourage mental and physical wellness. Because your overall health matters to us, your employee benefits include the following:

• Professional stipend for professional memberships
• Growth plan towards advancement into other roles
• Uniform reimbursement
• Pet Insurance for employee-owned pets
• Employee discount for all employee-owned pets
• Individual wellness supported by in house catered meals and corporate gym membership
• Numerous opportunities for growth

Caregiver Support Staff (Reception) are unlicensed personnel primarily responsible for interacting with caregivers. This is an integral role that is responsible for ensuring an efficient flow of caregiver coordination, patient services, and accounts receivable.

• Provide timely and professional communications with caregivers and coworkers 
• Greet caregivers in a friendly and timely manner 
• Receive incoming calls, provide available information, and route as needed 
• Able to disrupt a task to take a phone call, and return to the previous task 
• Ensure caregiver information is recorded accurately and consistently 
• Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff 
• Provide immediate support to all medical staff 
• Triage & assist incoming patients based on the urgency of care and available resources 
• Interpret electronic medical records, in order to coordinate frequency of care and clerical data 
• Service-minded actions 
• Ability to think and adapt quickly to changing conditions 
• Organized and able to monitor multiple activities a once 
• Able to follow directions, but function independently 
• Perform clerical duties including, but not limited to, filing, copying, faxing, scanning, linking, emailing and mailing 
• Understand hospital logistics to maintain efficiency and reduce costs 
• Be a resource for inventory control, to aid in loss prevention 

• Display excellent written, problem-solving, and verbal communication skills
• Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
• History of being deadline-driven and extremely organized
• Prior experience in office management or our industry is a plus
• High school diploma or GED required, some college experience preferred

PAW Health Network is a 24-Hour Animal Care Center that provides an array of services offered to the community. These services include the following: walk-ins, routine care, emergency care, urgent care, and massage therapy. We have numerous relationships and contracts with local organizations that we are extremely active in. PAW believes utilizing Certified Veterinary Technicians is the future of veterinary medicine and as we become more involved in providing care to the community our need for more Certified Veterinary Technicians continues to grow. The culture at PAW Health Network is loyal, laid back, enjoyable, and supportive to one another. If you are looking to begin or continue your career in an environment where you are valued, encouraged to be successful, and thrive while leading the industry with your care team, then please apply.