• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
• Provide exceptional service to all hotel guests during their stay
• Perform additional bookkeeping, administrative, and accounting procedures as required

• Requires a flexible schedule that allows for overnight shift hours
• Diploma or equivalent from high school is required; some college is desired
• Must be computer proficient; experience with accounting or reservation software is a bonus
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Excellent customer service and communication skills are required

Hotel Indigo is an upper upscale boutique hotel brand focused on creating a uniquely local experience in each of our hotels. We deliver a beautiful perspective of the neighborhood, bringing its sights, sounds, and flavors into our spaces.