VoIP Administrator

Movement is changing the financial services industry through innovation and a new philosophy for serving loan officers, home buyers, and the communities where they live.

As the sixth-largest retail mortgage lender in the U.S., Movement’s size and scale offer an ideal environment to transform its industry, while still offering the speed, flexibility, and DNA of a startup. Movement is privately held and investing capital in strategic transformation for the long term. Our team is building digital ecosystems used by thousands of loan originators, realtors, and borrowers designed to increase customer acquisition, improve productivity, and accelerate the delivery of products across every channel. Movement funds more than $30 billion in mortgages each year, helping improve homeownership rates and close the wealth gap for hundreds of thousands of families. Beyond that, we’ve invested $260 million of our profit in the nonprofit Movement Foundation to build schools and community centers in developing communities.

Reducing friction and helping simplify the mortgage process is only one part of the puzzle for our customers. As Movement grows, we are taking a consumer-first approach and seeking to add transparency to all aspects of the home-buying process. Getting a mortgage is but one step along a journey of additionally required services—each with its own supplemental experience. Our team will build systems that unify this ecosystem into a seamless, referrable experience for consumers. 

We’re looking for team members whose curiosity and drive will propel this next-generation experience. You’ll work alongside business line owners and development and design teams in an iterative and collaborative environment. As part of the team, you will play a major role in guiding the direction of several fast-growing product lines that lead the way in our Movement of Change.

How you'll contribute:

A Voice over IP (VoIP) Administrator is responsible for working incident and problem tickets as well as the logistics for VoIP hardware for onboarding/offboarding employees.

Benefits and Perks:

• Competitive compensation and a matching 401(k) plan
• Comprehensive health benefits
• Wellness benefits covering a variety of wellness activities
• Bi-monthly remote company all-hands 
• Flexible work schedule with generous PTO policy
• Leadership training, mentoring classes, and a culture promoting personal, relational, and spiritual wellness in addition to professional success
• Volunteer opportunities locally and abroad to participate in the Movement Foundation’s mission to bring life, light, and hope to developing communities

An effective VoIP Administrator may contribute in a variety of manners, including but not limited to:

• Working within a ServiceNow ticketing environment to track and prioritize incidents
• Using effective troubleshooting skills to work incidents to resolution for end users
• Effective inter-team communications to work with various other IT departments to accomplish goals
• Effectively managing multiple high-priority items simultaneously
• Training employees on VoIP services/features offered
• Physical inventory management of VoIP devices
• Commitment to a high level of customer service to internal and external customers
• Responding to high-priority incidents and emergency activities during and after business hours

Who you are:

• High school Diploma or equivalent
• 2+ years IT
• Good interpersonal skills
• Excellent written and oral communication skills to communicate with team members, other departments, upper management, and partners
• Ability to maintain a keen attention to detail, multi-task, and work well under pressure
• Natural tendency to be curious, positive, and creative
• Cooperative ability to adapt and manage change in the workplace
• Sincere empathy for the customer and a commitment to delving deep into the challenges as they arise.
• Ability to work extended hours, including nights, weekends, and holidays, as required

Even Better…

• Mortgage Industry experience
• Associates Degree or certification in Information Technology, Computer Science, computer systems, related field, or equivalent work experience
• Computer Networking experience
• Experience with Jira/Confluence and ServiceNOW

At Movement, we exist to love and value people. We are disrupting the mortgage industry by lending with integrity, building outstanding corporate culture, and investing in our communities. On any given day, you might find a processor volunteering for a local charity or an underwriter winning the corn-hole tournament at the office. You'll also find that we're the seventh-largest mortgage lender in the country.

So why Movement?

• Competitive pay
• Medical, dental, and life insurance
• Company matched 401K
• Excellent career growth opportunity
• Fun, team-focused working environment
• Employee driving community outreach program