Guest Services Representative
Mill Pond Realty, Inc.
Saugatuck, MI US
Posted ago
Mill Pond Realty, Inc.

Offering both part time and full time positions.

Do you like providing great customer service? We are looking for professional team players that are looking for a career and/or extra work in the hospitality industry. Experience is not necessary but a strong worth ethic and a positive attitude are required. This could be a seasonal or year-round position with flexible hours (full-time or part-time), but a weekend day and some holiday work are a must. This position is critical to the overall success of the company. Duties will be different every day and multitasking opportunities are available with housekeeping, maintenance, and quality assurance.


The Right candidate will be expected to perform the following duties and physical tasks:

  • Assist with all aspects of the reservation process including processing bookings, check-in, and check-out
  • Secretarial duties including light banking, filing, data entry, etc
  • Effectively communicate with clients, customers, and other employees
  • Proficient computer skills including email and word (ability to learn other programs)

We prefer you stop at Mill Pond Realty to apply in person.

747 Water street, Saugatuck. We are open 7 days a week.

We will also accept resumes by email.


  • Positive Attitude
  • Great written and verbal communication skills
  • Extremely detail-oriented
  • Ability to positively interact with guests, homeowners, and other team members
  • Easily adapts to change
  • Ability to be on the computer at length when necessary
  • Desire to deliver the highest level of the guest experience
  • Thrive in a fast-paced environment and stay calm under pressure
  • Familiarity with West Michigan lakeshore and local attractions is a plus
  • Multi-task effectively without sacrificing quality
  • Responsive and reliable
  • Takes pride and ownership in their work
  • Willing to switch tasks when necessary to help where needed 

$16 - $19.50
About Mill Pond Realty, Inc.

Locally operated and family-owned since 1991, Mill Pond Realty is celebrating 31 years in the business of helping clients buy, sell, rent, and dream... with confidence. The company is known and respected for providing the best in West Michigan real estate, vacation rental, and property management services, in addition to a commitment to giving back to the communities in which it does business with gifts, talents, time, and financial contributions.

Laura Durham, who followed in her father's footsteps when she earned her real estate license in 1982, was raised in the area and knows the lakeshore markets like the back of her hand. Her clients are more than clients; many have become life-long friends, and she values every relationship acquired through her many years in the business.

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