Transaction Coordinator
The JEM Property Group
Doctor Phillips, FL US
Posted ago
The JEM Property Group

The Transaction Coordinator is an individual who is outgoing, draws energy from working with people, and is optimistic. They have a strong sense of urgency, but not at the expense of quality. In addition, he/she demonstrates on a daily basis the knowledge, attitudes, skills, and habits of a high achiever who is committed to putting clients first, doing the right thing, and seeking win-win agreements. The Transaction Coordinator must be adaptable to change and be solutions-oriented. They will manage the entire contract-to-close process efficiently and effectively to ensure all transactions close on time, with little or no hassle to clients and third parties. This individual must provide exceptional customer service.

Responsibilities

What will you do?
These are the standards a well-above-average performer will maintain or exceed: 

  • Provide exceptional customer service throughout the entire closing process

Essential duties and responsibilities:

  • Act as liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale
  • Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released
  • Maintain accurate and compliant files for all transactions
  • Create a house file (either in DocuSign or physical) for all transactions
  • Create Commission sheet for Disbursement Authorization
  • Understand the contracts in order to summarize all important terms, conditions, and contingency dates
  • Communicate with the agent several times throughout the transaction including all important dates, missing documents, calendar reminders, file compliance status, etc.
  • Communicate regularly with the client to send them reminders, check-in, and let them know what to expect in each step of the closing process
  • Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents in order to ensure a smooth closing process and share relevant information
  • Draft any addenda needed along the way and keep a record of them on file and ensure they are shared with relevant parties
  • Be the first point of contact/resource for all questions that arise throughout the closing process from the agent (and client, attorneys, lenders, appraisers, other transaction coordinators/Realtors, etc.) 
  • Stay in good communication with the agent if any issues arise that they need to handle or negotiate
  • Coordinate closing date, time, and location and notify all parties
  • Notify client about utility accounts to set up/cancel
  • Draft a commission statement for our listings and verify commissions for our buyer side transactions prior to closing (along with utility and other prorations)
  • Put together the closing file for the agent including any documents needing signatures/initials/dates, commission amount for the check to bring back, and any other documents needed from closing
  • Closeout the file after the closing including changing the MLS status to closed for our listings, double-checking the file, making an electronic copy of the HUD, and processing the check. Add closed file to DocuSign.
  • Follow up with clients after the sale to check-in and request a testimonial

Qualifications

  • Excellent at building rapport
  • People-oriented
  • Strong written and verbal communication skills
  • Good organizational skills
  • Learning-based
  • Willing to learn scripts and dialogues
  • High school graduate / College experience preferred
  • Real estate license preferred

Compensation
$30,000 - $40,000 per year + bonus
About The JEM Property Group

Our goal to our customers is to provide the premier customer service experience for each home seller and buyer we work with. The knowledge we’ve gained through years of working in the local market empowers us to provide our home buyers and sellers with the advice they need to make informed decisions. 

Our internal goal for our group is to grow our organization from $9 million in closed sales in 2019, $30 million in 2021 (2-year goal), to $50 million in 2024 (5-year goal since 2019). We will focus on the key activities that will make our organization grow by focusing on the four key business models – Economic Model, Lead Generation Model, Budget Model, and Organizational Model. 

Our Team Values are Growth, Ownership, Accountability, and Learning Based.

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