Transaction Coordinator / Client Care Manager
Young Team Realtors
Cleveland, OH
Posted ago
Young Team Realtors

Do you get excited about ensuring clients have such an amazing experience?


Do you appreciate that each person brings different strengths to the team, and desire to develop your professional skills and achieve your goals?


As a Client Care Coordinator, you will function as a client concierge to ensure our clients’ needs are constantly met with unparalleled service. 


The ideal candidate must be able to stay highly organized, detailed-oriented, and have a pleasant phone manner. Candidate must also be computer savvy with intermediate to expert knowledge of Microsoft Office, CRMs, and Internet-based applications. Past customer service experience is a must, prior experience of the real estate process preferred.

Responsibilities
  • Manage all aspects of current clients' buying or selling and process sales in our database
  • Work alongside agents by auditing and maintaining related transaction files
  • Perform administrative duties for a well-run environment and company culture
  • Overseeing the contract to close process for clients, including: Reviewing contracts, scheduling inspections, negotiating repairs, and coordinating with mortgage and title companies.
  • Scheduling pre-listing needs such as photographs, staging, etc
  • Inputting listings in the MLS.
  • Coordinate open houses.
Qualifications

  • College degree or equivalent experience may be considered
  • Client support experience required
  • Minimum 1 year in account relationship management with proven ability to retain and grow accounts
  • Extremely strong phone skills
  • Excellent communication skills, both oral and written
  • Ability to recognize and escalate issues and risks as deemed necessary
  • Passion for helping people
  • Enthusiastic and self-starting approach
  • Outstanding organization, documentation, and follow-up capabilities required
  • Ability to set, understand, and manage client expectations
  • Exceptional grammar - must be professional and well written in all communications
  • Strong computer skills
  • Experience working in a high growth environment is highly desirable
  • Must be a team player that thrives working with a tight-knit company where their activities directly affect the bottom line

Compensation
$12.00 - $15.00/hour
About Young Team Realtors

The Young Team is a dynamic team of real estate experts in Cleveland, Ohio dedicated to providing an unparalleled real estate experience to our clients. This is achieved through contagious positive attitudes, superior knowledge of our markets, proactive client care, and persistence in all aspects of the real estate process. We are striving to change the way real estate is practiced in the area by providing a level of service that will become the golden standard for other realtors across the region. As a top producing real estate team in the region, we’re looking for motivated individuals to help the team expand.


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