The Technology Manager of Hotel Systems works across HHM’s portfolio to coordinate hotel technology projects, troubleshoot escalated system issues, and manage vendor relationships with a focus on PMS and POS systems. The position includes up to 20% travel to hotel properties across the US as needed for projects and support. The Technology Manager Hotel Systems collaborates with vendors to support other property-based technologies as needed. The preferred candidate will have experience working with national hotel brands and have a complete understanding of the hotel technology stack.   

The Technology Manager of Hotel Systems will be responsible for managing 1or more direct reports, who will assist with projects, support, and travel-related needs.    

The position is a corporate position, based out of either HHM’s Philadelphia or Harrisburg corporate office, and reports to the Director of Hotel and End User Technology.   

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with an established brand or hotel standards and consistent with HHM core values.
• Independently coordinate approved hotel technology projects across hotel portfolio; managing schedule, budget, and communication through go-live.
• Coordinate hotel technology installations and upgrades at existing and newly acquired hotels; focus on PMS and POS systems.
• Collaborate with the HHM IT team, property teams, and vendors to resolve problems in technology systems including hospitality applications, networks, and telecommunications
• Provide system training to hotel and corporate employees
• Provide weekly and monthly updates on assigned projects, and tracks against capital plan
• Publish timely and thorough documentation on administration and support of all related systems
• Support a variety of interfaces between hotel PMS and associated hotel technology
• Manage third-party vendor relationships to maintain and resolve problems for hotel systems: voice and data circuits, guest WiFi, PBX, PMS, POS, guest entertainment/technology
• Test and build use cases for new hotel technology systems
• Respond to after-hours emergencies from the corporate support team
• Tracks all property IT work in the corporate help desk system accurately and timely
• Follow all national brand standards 
• Perform other duties as required

• Bachelors degree or equivalent certifications and work experience in information technology; 5+ years of hospitality technology and project management experience is preferred.
• Technical and operational experience with PMS and POS systems, particularly Micros/Oracle PMS and POS products preferred.
• Experience PCI compliance related controls is highly desired.
• Flexibility for local and regional travel up to 20% of the time.

HHM Benefits and Perks

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Employee Assistance and Wellness Program
• Educational/Professional Development

What We Believe

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It