Technical Support Specialist
StaffScapes
Westminster, CO US
Posted ago
StaffScapes
We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!
Responsibilities
  • Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
  • Save all files to a computer backup to make sure files are not lost in case the system crashes
  • Protect our business from cybersecurity threats by running regular security checks
  • Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
  • Help our staff solve technology-related problems so they can work efficiently
  • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
  • Evaluate and make recommendations of IT improvements so the company can stay up-to-date and take on more growth
  • Provide technical support and awesome customer service to our Clients so they continue to be excited to work with us
  • Train internal team and external Clients on company software systems
  • Maintain our computer networks, hardware, and software programs
  • Brainstorm and create those "missing links" between software so they can talk to each other effectively

THE ACCOUNTING SPECIALIST SHOULD POSSESS:

  • Enjoyment in diving into the details! The devil is in the details! Our industry needs a detailed mind so we can provide only the best customer service
  • A love for computers and software! StaffScapes uses and provides our clients with software that his highly customizable. This role will take the lead
  • Organizational and time management skills! The ideal candidate will possess a track record of being very detail oriented. In this role you will be responsible for meeting important deadlines and managing organizational IT projects
  • A technological background! This person must be able to quickly learn the software and data systems we use every day
  • Positive and professional attitude! The IT Specialist must collaboratively work with other departments and professionally communicate with clients; a positive customer service philosophy is essential
Qualifications
  • Bachelor's degree or certification related to the IT field required
  • At least two years experience in a professional IT work environment
  • Has the ability to maintain a high level of confidentiality
  • Able to create databases and utilize Excel spreadsheets at an advanced level
  • General knowledge of troubleshooting internet connectivity, phone systems, network systems, and other technological office equipment
  • Strong communication skills, organizational skills, and time management skills
  • Excellent customer service skills and a desire to help the company succeed
  • Ability to take care of clients needs while following company procedure
Compensation
$60-80,000 annually
About StaffScapes

StaffScapes is a premier Professional Employer Organization providing outsourced human resources services in the Denver area and across Colorado since 1996. 

WHY WORK FOR US:

  • Combination of remote and in-office work
  • Competitive wages
  • Generous employer-paid benefit plans
  • Matching 401(k) plan
  • PTO, sick and holiday pay - office closed most major holidays
  • Bonus potential
  • Fun, collaborative work environment
  • Nurturing environment - we love training and developing our employees
  • Great company perks - holiday events, team building events/outings
  • Freedom to “own” the job
  • Growth opportunities 

APPLY NOW
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