Technical Support Specialist
ITologist, LLC
Syracuse, NY US
Posted ago
ITologist, LLC

ITologist is looking for a part-time technical support specialist to engage with clients in a virtual and in-person capacity. Virtual support makes up about 70% of the job while in-person support makes up about 30% of the job.

Due to COVID-19, these percentages can quickly change up or down in short notice.

This role is an hourly position on a part-time basis with no benefits.

This role may eventually grow and turn into a greater capacity in the near future.

If this sounds like you would be a fit, we can't wait to meet with you!

Responsibilities

  • Advanced knowledge to support inbound client support requests (break/fix)
  • Advanced proficiency to efficiently handle a variety of technical support needs in both the windows (95%) and mac (5%) environments
  • Advanced proficiency with Windows server environments required - mix of on premise and cloud based
  • Advanced proficiency with advanced knowledge of networking required - Cisco, Ubiquiti, etc.
  • Moderate knowledge of VoIP systems desired
  • Moderate knowledge of modern A/V systems desired
  • Desirable knowledge of SharePoint and Microsoft 365 management

Qualifications

  • Must be interested in engaging and interfacing with clients over the phone, Teams/Zoom and in person with the primary goal of delivering incredible customer service
  • Must have a fairly flexible schedule and be able to transport onsite to client locations in an as-needed fashion specific and local to the Syracuse and Central New York area
  • Willingness to learn and grow as new needs and situations arise
  • NO out-of-state remote capacity candidates are able to apply for this position

Compensation
$30 - $40 hourly
About ITologist, LLC

ITologist helps busy businesses receive the highest level of tech support so employees can optimize performance and focus on what they do best.


We are a small but growing IT solutions, service, and project management company based out of Syracuse, NY.


As a customer service award winner, we aim to overdeliver both high-level value and results-driven support and solutions to each and every one of our clients.


We support a variety of industry backgrounds from both small startups to medium-size businesses to enterprise-class.


Our aim is to be the most customer-focused, personal, and engaging IT support provider in the area. Our clients LOVE working with us because of our attention to detail, quick turnaround, and willingness to overdeliver and get the job done.


Often times we work with a client that requires a creative or unique solution to a problem that no one else can or is willing to address.

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