Technical Support Specialist
Computer Fellows Inc
Pittsburgh, PA US
Posted ago
Computer Fellows Inc

Our team is in need of an experienced IT support specialist. You’ll play a critical role on our team by ensuring our technical operations run smoothly. Applicants should be able to maintain high levels of productivity while never compromising on quality support. If you thrive in a fast-paced work environment and love helping people, this could be a great fit for you. Apply today!

Responsibilities
  • Run security checks on all of our systems to ensure we are protected from cybersecurity threats
  • Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
  • Save all files to a computer backup to make sure files are not lost in case the system crashes
  • Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
  • Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications

  • Administer new user accounts, work email addresses, and access levels to client new employees to ensure they have everything they need to work efficiently
  • Respond quickly to technical issues so problems can be resolved and our customer employees can continue to work efficiently
  • Review security checks on managed systems to ensure we are protected from cybersecurity threats
  • Maintain client documentation and processes as systems and tickets are completed

Qualifications
  • Capable of creating technical databases utilizing spreadsheets in Excel
  • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
  • Superb organizational, time management, and communication skills
  • Solid understanding of troubleshooting Internet connectivity, network systems, phone systems, and other technological equipment in the office
  • Must have high school diploma or equivalent, associate’s degree in a tech-related field is highly valued but not required

  • Has worked with a variety of operating systems, including Windows, Mac, iOS, and Android

Compensation
$45,000
About Computer Fellows Inc

Computer Fellows Inc. is a network services/managed services provider based in Pittsburgh, PA. We are focused on helping our customers succeed by understanding their unique information technology needs and developing a fully customized program to care of their IT needs, so they don’t have to.

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